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At Abysse, we gladly accept returns for store credit when received in original condition.

If you are not sure about your size, please use the "What's my size" widget or contact us for advice as we want to encourage our customers to reduce carbon footprint by avoiding multiple shipments.

Please go on our Return and Exchange Portal and follow our Return Policy guidelines below prior returning any items.

The request has to be made and items returned within 14 days of receiving your goods. After receiving approval for your exchange or store credit, please package your suit securely and send it back to the provided address, along with your original receipt. Please be sure to obtain a tracking number with your return to insure proof of delivery. Please follow our guidelines below. NO STORE CREDIT ON SALE ITEMS - ALL SALE ITEMS ARE FINAL SALE.

Please note the following Return Policy Guidelines:

      • We gladly accept returns when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place. Returns not abiding by this policy will be returned to sender

      • Please fold your return items with care and package them securely as received. 
      • Please be sure to obtain a tracking number with your return to ensure proof of delivery

      • All sale items are final sale and not eligible for store credit

      • Original shipping costs are non-refundable

      • Customer pays for return shipping (except when receiving wrong item or size)

 A note on returning wetsuits / neoprene:

  • Avoid using a smaller box than received or a small bag. We recommend to use the box that you received from us.

  • Please fold the wetsuit neatly with the zipper exposed and not touching any neoprene (nor any other neoprene items if sending back several wetsuit pieces). This is because the neoprene surface is delicate and subject to marking / creasing.
  • You do not need to include any cards that were included in your original package. Please ensure that hang tags on your swimwear items are not marking the surface of the neoprene wetsuits.

Loss or Damage

Please note that Abysse is not responsible for packages which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders.

If you would like to purchase additional services, such as signature confirmation or insurance, please include a note with your order and we will contact you via email to confirm availability & price.

Additionally, Abysse is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.

Faulty Items

Goods are considered faulty if they are received damaged or if a manufacturing fault has occurred. Please carefully follow care instructions, as the item will not be exchanged if the item has been wrongly damaged. Items damaged as a result of wear and tear are not considered to be faulty and will not be exchanged.

Please email hello@abysseofficial.com if faulty items received.

Sale Items

Returns or refunds are not available on sales items.

 

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